Shipping Policy

Marble Platters and Wooden Items

Handmade to Order: All items are lovingly handmade to order! Orders have a production time of 7-14 working days before dispatch. We endeavour to handmake your order as soon as we can, but we may need longer to make orders during busy periods e.g. Christmas. If you need your order urgently we can offer an upgraded delivery service for speedy shipping - please call our customer service team.

Standard UK Mainland: We offer a standard (3-5 working days from date of dispatch) delivery service for all UK mainland deliveries. The cost for this is £6.99. All orders above £99.99 qualify for free shipping, which is automatically applied at checkout. This excludes our ironmongery range - please see below. 

UK deliveries are via Evri, DPD, or Palletline (depending on the size of your order) and may require a signature. Please allow 3 to 5 days from dispatch for all UK Mainland orders. Once your order is dispatched, you will receive a tracking number via email or text. Please follow the tracking for updates to ensure you are home to take delivery of your parcel. 

We endeavour to handmake your order as soon as we can, but we may need longer to make orders during busy periods e.g. Christmas. We do hold small amounts of stock on some items, so if you need your order urgently we may be able to offer an upgraded delivery service for speedy shipping depending on the product - please call our customer service team to enquire.

Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer, and shipping is calculated at checkout.

International Deliveries: Shipping for international deliveries is calculated at checkout. Please allow a minimum of 14-21 working days for your order to arrive.

Depending where in the world you are, your country may impose additional taxes, customs charges, or handling fees to the postage cost. The Humble Hare Ltd does not not offer refunds for rejected parcels due to customs fees.

Marble Splashback Tiles

Every splashback tile purchase is handmade to order. Production times may vary depending on the size of your order. Please contact us with your order details for an estimated lead time.

We offer a standard (3-5 working days from date of dispatch) delivery service for all UK mainland deliveries. The cost for this is £6.99. All orders above £99.99 qualify for free shipping, which is automatically applied at checkout.

Shipping for international deliveries is calculated at checkout. Please allow a minimum of 14-21 working days for your order to arrive. Depending where in the world you are, your country may impose additional taxes, customs charges, or handling fees to the postage cost. The Humble Hare Ltd does not not offer refunds for rejected parcels due to customs fees.

Orders will be delivered either in a box or by pallet depending on the size and weight of your order. Please be aware that our couriers are not able to unpack your tile order for you.

Ironmongery Range

Products in our ironmongery range are handmade to order, please allow for up to 14 working days for delivery to addresses in the UK.

Our standard UK mainland shipping cost for our ironmongery range is £69.99.

All ironmongery items are delivered on a pallet via our courier. Please be aware that our couriers are not able to unpack or position your order for you.

Delivery Restrictions

  • We are currently unable to deliver to PO Box addresses.
  • We are currently unable to deliver to US Armed Forces posted overseas.
  • Parcel tracking information will be sent via email once we have dispatched your order. 
  • If you are not home to receive an order delivered by courier, it may be left with a neighbour or held at your local delivery office. A card will be left to let you know that a delivery attempt has been made. 
  • If you are not home to receive an order delivered on a pallet, you will be responsible for the cost of redelivery.
  • A signature may be required upon receipt of your order. 

Making Changes To Your Order

  • We can change the delivery address for an order on your behalf, providing the order has not been dispatched. Please contact us if you wish to amend the delivery address for your order. Please contact us at hello@thehumblehare.co.uk or 01277 715715
  • We are unable to cancel an order once it has been dispatched, however, if you change your mind you can send it back to us within the 30 working days return period. The cost of the unwanted/cancelled order is the responsibility of the customer, it must arrive in a resalable condition otherwise a refund cannot be issued.
  • Personalised items cannot be returned or refunded unless they are received damaged.

If you require more support, please see our FAQs page, or contact us via our Contact Page.